Benefits
- Up to 15% bonus
- Private Medical Cover
- Life Cover
- Income Protection
- Critical Illness Cover
- Pension
- Social Events
- Holiday- 25 days per year plus your Birthday and Bank Holidays
- Gym Membership – 50% off at Snap Fitness, Windsor
- Hybrid working (2 days WFH)
Job Purpose
The IT is responsible for overseeing the organisation’s IT support operations across four geographic regions. This role focuses on ensuring high-quality technical support, effective governance, and compliance while managing access control and reporting on IT support performance to the IT Director.
Key Responsibilities
- Access Control Management: Develop and enforce access control policies to ensure that only authorised personnel have access to sensitive systems and data.
- Governance: Establish IT governance frameworks and best practices to ensure alignment with organisational goals and compliance with corporate governance.
- Controls Reporting: Prepare and present regular reports to the IT Director on IT performance, security incidents, and compliance status across all regions.
- System Administration: Maintain and optimise IT systems, networks, and applications for reliability and performance across all regions.
- Security Management: Implement cybersecurity measures to protect data and IT infrastructure, including regular security assessments and audits working with the global Cyber Security Operations Centre.
- Vendor Management: Manage relationships with IT service providers and vendors across multiple locations. Ensuring they are meeting agreed SLAs.
- Process Improvement: Identify opportunities for improving IT support processes and systems to enhance efficiency and effectiveness.User Support: Oversee the IT support function to ensure high user satisfaction and effective troubleshooting in the organisations geographic regions.
- Documentation: Maintain comprehensive documentation of support processes, procedures, and knowledge base articles for user reference.
- Training: Provide training for staff on IT policies, security practices, and new technologies applicable to regional operations. Working with the organisation to understand where internal or external training is applicable.
- This job description is not intended to be either prescriptive or exhaustive but is issued as a general framework at the time of writing
Person Specification
- Proven experience in IT support management or a similar role, preferably in a multi-regional context.
- Strong understanding of IT support processes, access control mechanisms, and IT governance.
- Excellent leadership, communication, and problem-solving skills.
- Ability to collaborate effectively across departments and manage multiple priorities
Knowledge & Skills
- Certifications such as ITIL, HDI, Microsoft Azure or relevant technical certifications.
- Experience with IT service management (ITSM) tools and ticketing systems.
- Familiarity with compliance frameworks (e.g., ISO 27001).
- Excellent verbal and written communication skills
- Good organisational skills
- Strong attention to detail
- Ability to prioritise workload, multitask and work to deadlines
- Ability to work on own initiative and with multiple stakeholders
- Flexible to take on extra and varied tasks when required
- Enjoy working in a fast-paced environment
- Proactive and quick thinking in solving problems
- Have a positive attitude with a strong passion for what you do
How to apply
If you’re interested in applying for this role, please send a copy of your most recent CV to [email protected]
Please no agencies.
