Benefits
- Birthday day off
- 25 days off a year
- Company bonus scheme
- Hybrid Working (3 days in office)
- Medical Insurance
- Referral Scheme
- Social Events
- Flexi Time
Job Purpose
To support the Customer Service department in performing the day to day tasks of the Fulfilment team. Ensuring the efficient and cost-effective fulfilment of all Customer requirements, with delivery of outstanding customer service at all times.
Key Responsibilities
- Process and manage customer sales orders, ensuring all orders are communicated to the 3PL according to agreed schedule and lead times
- Build relationships with Customers to ensure they receive all the information they require and we can get a strong flow of information from them about current and future demand
- Frequently liaise with customers, responding to their queries, resolving delivery or price queries, keeping a log of all issues and current status and ensuring the Commercial team are aware.
- Look for opportunities to mitigate costs, do things more efficiently and anticipate issues that may arise in future, communicating these to relevant stakeholders
- Provide clear ownership in all operational issues with a customer impact ensuring delivery of customer required outcomes and high levels of internal and external communication
- Measure customer satisfaction by ensuring all customer issues are captured and by running regular surveys of customers
- Undertake any further duties which may from time to time be assigned
This job description is not intended to be either prescriptive or exhaustive, but is issued as a general framework at the time of writing.
Person Specification
- Customer Service experience
- Supply Chain, Logistics or Distribution experience
- Stock/Inventory Management
- Basic Import/Export experience preferred but not essential
Knowledge & Skills
- Experience of Microsoft Business Central preferred but not essential
- Intermediate IT skills: Outlook, Excel, Word, Powerpoint
- Experience working with ERP systems (Navision/Business Central/SAP etc.)
- Excellent verbal and written communication skills
- Good organisational skills
- Strong attention to detail
- Ability to prioritise workload, multitask and work to deadlines
- Ability to work on own initiative and with multiple stakeholders
- Flexible to take on extra and varied tasks when required
- Enjoy working in a fast paced environment
- Proactive and quick thinking in solving problems
- Have a positive attitude with a strong passion for what you do
How to apply
If you’re interested in applying for this role, please send a copy of your most recent CV to [email protected]
Please no agencies.
